The Importance of Recurring Income Streams

Nina KaufmanContinuityLeave a Comment

“You see this here doughnut? What you got is the hole.” I’ll never forget that sinking feeling when I heard that from a business expert I consulted. I couldn’t believe it. I was stunned. Humiliated. 12 years of building my law firm—all that blood, sweat, and treasure—and I have nothing to show for it … … Read More

Should You Ever Deviate from your Customer Service Systems?

Nina KaufmanAutomate1 Comment

On a recent trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a free three-day pass and dressed to sweat, I was ready to climb the Stairmaster and pretend to work off the previous night’s dark chocolate lava cake dessert. Only there was a problem—I hadn’t carefully read … Read More

Yes, Virginia—You Can Scale a Service Business

Nina KaufmanGrab BagLeave a Comment

“Clever people and grocers weigh everything,” said Zorba the Greek.  So do service business owners when it comes to growing revenues.  “Do I want more?” they ask themselves. “Of course!  There’s the mortgage. The kids’ college fund. Mom’s medical expenses. And that bucket list trip to Tahiti!” Yet surely as the sun sets over Bora … Read More

Are your interns small business kryptonite?

Nina KaufmanDelegateLeave a Comment

“There’s no such thing as a free lunch,” said my colleague, Joe Harris, Esq. of White Harris PLLC. “That’s what small businesses need to understand about interns.” Joe reaches for the check (“Ironic,” I think, “… seems I am getting a free lunch!”) as we chat about the trends and challenges we’re seeing for small … Read More