Are You Giving Enough … to Yourself?

Nina KaufmanLeadership, MusingsLeave a Comment

Are you acknowledging the toll this year has taken on you? Especially when it comes to running your business? That’s something I try to remind my consulting, creative, and independent service professional clients when they beat themselves up for being distracted. Having trouble focusing. And definitely NOT feeling enthusiastic about the months ahead. No question, … Read More

How Do You Talk “PITA” with Your Clients?

Nina KaufmanBad Clients, ClientsLeave a Comment

Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it … and how to have those conversations with clients. Briefly, there are three steps that solo and small firm owners should know to use the “PITA Tax” or “aggravation surcharge” successfully. Think of it like pulling … Read More

How Can You Charge a PITA Tax?

Nina KaufmanBad Clients, ClientsLeave a Comment

A PITA Tax is an aggravation surcharge. It’s an extra charge you add to your fees if a client demands an unreasonable turnaround time, keeps changing their mind, or adds more to your plate than you originally agreed. Sounds good, right? But how does it work? How can you “get away with it”? Here are … Read More

Are You Charging a PITA Tax?

Nina KaufmanBad Clients, Clients1 Comment

Do you find your patience wearing thin with certain clients? You try to be understanding—particularly in the time of COVID. You try to be kind. You want to be of service. But difficult clients …? They deserve to get slapped with a PITA Tax. What’s a PITA Tax … and when it is appropriate for … Read More