A Lesson from my Aunt June ….

Nina KaufmanBad Clients, Clients1 Comment

My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the summer I turned 20 … and she taught me a life lesson that has stayed with me to this day. It applies to your relationship with your clients, too. For her time-honored wisdom, watch this … Read More

How Can You Stop Working For Free?

Nina KaufmanBad Clients, ClientsLeave a Comment

Ever had client prospects want you to work for free? Maybe they DM you through Facebook or LinkedIn with I have a question… Or, they let you know … it’s a great opportunity to get in on the ground floor… Or, my personal favorite (NOT): Can I pick your brain? For the professional service providers … Read More

Are You Standing Firm on Your Fees?

Nina KaufmanBad Clients, ClientsLeave a Comment

We’ve all had situations where we quote a fee to a prospect or client, and the clients says, “I didn’t realize it would be that expensive.” Or, “This is beyond our budget.” How do you respond? In my experience, many business professionals jump right in to lower their fees…which might not be the best approach. … Read More

What can you do about ANGRY clients?

Nina KaufmanBad Clients, ClientsLeave a Comment

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not just disappointed – but ANGRY – and having no qualms about unleashing the full force of it on you. (Ugh. I’m getting anxious just thinking about it.) While you may do your best to avoid … Read More

How Do You Talk “PITA” with Your Clients?

Nina KaufmanBad Clients, ClientsLeave a Comment

Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it … and how to have those conversations with clients. Briefly, there are three steps that solo and small firm owners should know to use the “PITA Tax” or “aggravation surcharge” successfully. Think of it like pulling … Read More

How Can You Charge a PITA Tax?

Nina KaufmanBad Clients, ClientsLeave a Comment

A PITA Tax is an aggravation surcharge. It’s an extra charge you add to your fees if a client demands an unreasonable turnaround time, keeps changing their mind, or adds more to your plate than you originally agreed. Sounds good, right? But how does it work? How can you “get away with it”? Here are … Read More

Are You Charging a PITA Tax?

Nina KaufmanBad Clients, Clients1 Comment

Do you find your patience wearing thin with certain clients? You try to be understanding—particularly in the time of COVID. You try to be kind. You want to be of service. But difficult clients …? They deserve to get slapped with a PITA Tax. What’s a PITA Tax … and when it is appropriate for … Read More