Are You Standing Firm on Your Fees?

Nina KaufmanClients, VideosLeave a Comment

We’ve all had situations where we quote a fee to a prospect or client, and the clients says, “I didn’t realize it would be that expensive.” Or, “This is beyond our budget.” How do you respond? In my experience, many business professionals jump right in to lower their fees…which might not be the best approach. … Read More

What can you do about ANGRY clients?

Nina KaufmanClients, VideosLeave a Comment

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not just disappointed – but ANGRY – and having no qualms about unleashing the full force of it on you. (Ugh. I’m getting anxious just thinking about it.) While you may do your best to avoid … Read More

Are You Giving Enough … to Yourself?

Nina KaufmanLeading Your Business, VideosLeave a Comment

Are you acknowledging the toll this year has taken on you? Especially when it comes to running your business? That’s something I try to remind my consulting, creative, and independent service professional clients when they beat themselves up for being distracted. Having trouble focusing. And definitely NOT feeling enthusiastic about the months ahead. No question, … Read More

When You Can’t Go to Sea … Mend Your Nets

Nina KaufmanClients, VideosLeave a Comment

2020 has made lots of my consulting clients feel like Rocky Balboa in the 15th round with Apollo Creed. Beaten and battered by the 1-2 punch of COVID and its wake of social, political, and economic disruption… … to the point where they’re no longer panicked. Just numb and exhausted. BUT STILL STANDING. They still … Read More

How Do You Talk “PITA” with Your Clients?

Nina KaufmanClients, VideosLeave a Comment

Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it … and how to have those conversations with clients. Briefly, there are three steps that solo and small firm owners should know to use the “PITA Tax” or “aggravation surcharge” successfully. Think of it like pulling … Read More

How Can You Charge a PITA Tax?

Nina KaufmanClients, VideosLeave a Comment

A PITA Tax is an aggravation surcharge. It’s an extra charge you add to your fees if a client demands an unreasonable turnaround time, keeps changing their mind, or adds more to your plate than you originally agreed. Sounds good, right? But how does it work? How can you “get away with it”? Here are … Read More

Are You Charging a PITA Tax?

Nina KaufmanClients, Videos1 Comment

Do you find your patience wearing thin with certain clients? You try to be understanding—particularly in the time of COVID. You try to be kind. You want to be of service. But difficult clients …? They deserve to get slapped with a PITA Tax. What’s a PITA Tax … and when it is appropriate for … Read More