As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your clients …
… and then get NO response from the client when you need information to do your job.
So what can you do when a client “ghosts” you?
In this short video, I outline a few simple steps that solo and small firm owners can take to get perspective and develop a plan of action:
In a nutshell:
- Realize in 9 times out of 10, it’s not about you
- Use definitive language when enforcing deadlines
- Inform the client how delays will affect the project and costs
To dive deeper on the exact steps to handling clients with skill, check out my new business tool called Keep 100% of Your Fee.
It’s designed to show consultants, creatives, and independent business professionals how to keep clients on track, manage expectations, and avoid unpaid work…
… so you can earn the full fee you deserve
Discover more at