What is it that makes clients feel welcome … and want to go back to you?
It involves more than just handing out coffee mugs with your logo on it.
It’s about a welcoming experience.
(Like the one I had with Gina Le at Gina Le Salon)
In this short video, I give #solobiz and #smallbiz owners 3 tips for creating a first experience that will make your clients want to return to you for more.
Are you making them feel cared for by:
- Having an intake process that explores their goals
- Educating them so they make better decisions
- Checking in with them periodically
I invite you to look at your Client Welcome Process.
And if you’d like 1-2-1 guidance on why your clients might not be coming back as often as you’d like, call me.