What keeps customers coming back?

Nina KaufmanPodcasts, Strategic PlanningLeave a Comment

A customer comes to your business. They engage your services to solve their problem. What keeps them coming back, though, is the experience they have while you’re solving their problem. I tell you that to tell you this (indulge me): Between ages 5-8, I had a piano teacher I loved. Dorothy Jonas. She was petite, … Read More

What do open invoices say about your business?

Nina KaufmanArticles, SystemsLeave a Comment

What do open invoices say about your business? Brian Tracy once said, All business is people business. That’s because businesses are built on relationships—whether you build those relationships online or offline. But when your clients don’t pay, what does that say about the value they place on that relationship? And when you let them not … Read More

The black hole of most strategic plans

Nina KaufmanArticles, Exit, See DifferentlyLeave a Comment

As Seen In … My client, Mike, is a busy entrepreneur. Whirling around like a Tasmanian devil traveling to client sites. Putting out fires. Encouraging employees. There’s barely enough time to handle strategic planning, much less the kind of “what if” planning should his airplane crash. Or car veer off the road on the way to … Read More

How to run a successful business

Nina KaufmanManage Risk, Podcasts, See DifferentlyLeave a Comment

I was sitting with my client Miriam over cocktails, a couple of weeks ago. She was having challenges growing her corporate training business and we were coming up with a game plan. (Sometimes, wine helps). Out of frustration she asked, What’s the secret? If there’s one thing—one magic bullet to running a successful business—what do … Read More

Buttercream icing

Nina KaufmanArticles, See DifferentlyLeave a Comment

It’s my birthday week, so naturally, my thoughts turn to cake. (I love cake.) As a kid, I got to choose what kind of cake I wanted for my birthday. Not there was such a wide selection in those days. You got Duncan Hines® chocolate cake or golden cake. Chocolate icing or vanilla icing. Fruit filling … Read More

How to Hire Employees without Getting Sued

Nina KaufmanDelegate, PodcastsLeave a Comment

Listen to the Episode Below: How to Hire Employees without Getting Sued You know you can’t do everything—yet, “it’s so hard to find good help these days. Especially when hiring an employee feels no safer than jumping into shark-infested waters with a bucket of chum in your hands. Joe Harris, Esq., focuses on keeping businesses … Read More

Build Your Business By Design, Not Default

Nina KaufmanPodcasts, See DifferentlyLeave a Comment

Listen to the Episode Below:   Julie Jakopic has seen leaders succeed—and fail—through multiple sectors, organizations, and industries. In this interview, we explore the main reasons they fail, how that can impact your business growth, and how you can become a better leader … even if right now, you’re only leading yourself. Episode Highlights Shrink … Read More