What can you do about ANGRY clients?

Nina KaufmanClients, VideosLeave a Comment

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not just disappointed – but ANGRY – and having no qualms about unleashing the full force of it on you. (Ugh. I’m getting anxious just thinking about it.) While you may do your best to avoid … Read More

How Do You Talk “PITA” with Your Clients?

Nina KaufmanClients, VideosLeave a Comment

Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it … and how to have those conversations with clients. Briefly, there are three steps that solo and small firm owners should know to use the “PITA Tax” or “aggravation surcharge” successfully. Think of it like pulling … Read More

How to move from lead-doer to small business leader

Nina KaufmanLeading Your Business, Pivot & Scale, Podcast - Recent, Podcasts, Your Support TeamLeave a Comment

Listen to the Episode Below: Length: 26:08 minutes I only want to focus on 3 things, said Caryn. But who will do the rest? Burned out, tired, and constantly pulled away from her family, Caryn Kopp reached her limit. Her company, Kopp Consulting, helps clients get new clients. Get meetings with high-level corporate decision makers. … Read More

What kind of cake do YOU want?

Nina KaufmanArticles, Leading Your Business2 Comments

It’s my birthday week, so naturally, my thoughts turn to cake. (I love cake.) As a kid, I got to choose what kind of cake I wanted for my birthday. Not there was such a wide selection in those days. You got Duncan Hines® chocolate cake or golden cake. Chocolate icing or vanilla icing. Fruit filling … Read More