In a single week, I ran into two nearly-identical situations with coaching clients. They both were trying SO hard bend over backwards to be responsive to their clients, that they ended up botching their work … and potentially losing the clients they tried to over-serve. That’s what happens when you try TOO hard to please … Read More
The pandemic has given us all an opportunity to ask the big questions of our business. Do we like our work? Do our clients value what we do for them? Are we being paid what we deserve? Often, the answer is “no.” So if you’re looking for a better class of client – not just … Read More
My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the summer I turned 20 … and she taught me a life lesson that has stayed with me to this day. It applies to your relationship with your clients, too. For her time-honored wisdom, watch this … Read More
If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not just disappointed – but ANGRY – and having no qualms about unleashing the full force of it on you. (Ugh. I’m getting anxious just thinking about it.) While you may do your best to avoid … Read More
Did you know …? … One of the best places to find a better way to run your business is by looking at how you work with your clients. Why? Because in my experience, many professional service providers – while brilliant at what they do — overgive to their clients. And that hurts you AND … Read More
The events of 2020 have pushed many to take a stand. Whether it’s racial injustice, climate change, immigration, liberty vs. lockdown, election integrity, just to name a few – more and more people have a “cause” they have become passionate about. And want to speak out about. But does it make good sense to use … Read More
Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it … and how to have those conversations with clients. Briefly, there are three steps that solo and small firm owners should know to use the “PITA Tax” or “aggravation surcharge” successfully. Think of it like pulling … Read More
Listen to the Episode Below: Length: 27:07 minutes I look down at my Staples® five-subject spiral notebook, slowly filling with notes and ideas and jottings about how I run my business. Summer is usually a quiet time for my business. To look carefully at what’s working–and what’s not. To stop reinventing the wheel every time … Read More
Listen to the Episode Below: Length: 26:08 minutes I only want to focus on 3 things, said Caryn. But who will do the rest? Burned out, tired, and constantly pulled away from her family, Caryn Kopp reached her limit. Her company, Kopp Consulting, helps clients get new clients. Get meetings with high-level corporate decision makers. … Read More
NEWS FLASH: The SBA will consider any Payroll Protection Program loans issued for less than $2 million by definition to have been made in good faith. This new rule was issued MAY 13, 2020. This is a HUGE win for small businesses! Why is that an issue? When submitting a PPP application, solo and small … Read More
These are unprecedented times. Fallout from the Coronavirus may have you feeling uncertain, anxious and even a little fearful. But I bet you also feel the urge to take action and protect the things you’ve worked hard to build. One way to do that is by finding the money that keeps your doors open. How … Read More
As you may know, I live and work on Park Avenue, in the heart of New York City. But right now, The City That Never Sleeps … has gone comatose. So I do what I can each day, and then try to give myself a treat. Like the other night, I was chowing down on … Read More
