A Lesson from my Aunt June ….

Nina KaufmanBad Clients, Clients1 Comment

My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the summer I turned 20 … and she taught me a life lesson that has stayed with me to this day. It applies to your relationship with your clients, too. For her time-honored wisdom, watch this … Read More

How Can You Stop Working For Free?

Nina KaufmanBad Clients, ClientsLeave a Comment

Ever had client prospects want you to work for free? Maybe they DM you through Facebook or LinkedIn with I have a question… Or, they let you know … it’s a great opportunity to get in on the ground floor… Or, my personal favorite (NOT): Can I pick your brain? For the professional service providers … Read More

Are You Standing Firm on Your Fees?

Nina KaufmanBad Clients, ClientsLeave a Comment

We’ve all had situations where we quote a fee to a prospect or client, and the clients says, “I didn’t realize it would be that expensive.” Or, “This is beyond our budget.” How do you respond? In my experience, many business professionals jump right in to lower their fees…which might not be the best approach. … Read More

What can you do about ANGRY clients?

Nina KaufmanBad Clients, ClientsLeave a Comment

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not just disappointed – but ANGRY – and having no qualms about unleashing the full force of it on you. (Ugh. I’m getting anxious just thinking about it.) While you may do your best to avoid … Read More