Now that tax season is done done done, (yes, I filed on extension), I wanted to give a shout-out to the people who made that process relatively painless: my accountants. They have certainly saved my bacon on more than one occasion. By keeping a watchful eye and working with me proactively, we were able to … Read More
Satisfy Customers to Survive and Prosper
Satisfied customers don’t grow on trees, ripe for the picking. Yet without them, your company is doomed. Most businesses models rely on repeat customers, customer referrals, or at least, the credibility of satisfied customer testimonials. If you want your business to succeed and grow, it must attract and satisfy customers. Repeatedly. Seems pretty straightforward, but … Read More
Sadly, Your Company Must Have a Collections Policy
The first time it happened, I was shocked. (Okay–naïve too, but shocked). “What did I do wrong?” I wondered. “Wasn’t the client happy with the service I provided? After all, I swooped in, saved the day, and got them their pound of flesh. What’s going on?” It happened to me several times despite my best … Read More