Gratitude as a Business Strategy

Nina KaufmanArticles, Strategic PlanningLeave a Comment

Howie Jacobson has a great article on “Gratitude as a Business Strategy.” Read it. I wish I had written it. He says, We’re all hungry for appreciation and thanks. We want to know that we matter, that our efforts are making the world a better place. Who has made your world a better place? Maybe … Read More

A Tale of Two Exits

Nina KaufmanArticles, Exit, Strategic PlanningLeave a Comment

Originally seen in   What’s in it for me? I don’t see enough business owners asking themselves that question. They’re so excited about getting started—and then so overwhelmed with running the business—that they don’t ask What do I want to get out of it … when I’m ready to get out of it? The results … Read More

Surefire way to lose your clients

Nina KaufmanArticles, Profits, SystemsLeave a Comment

Did you ever lose a client when you thought you’d done nothing wrong? Sure, you can understand it if you completely muck up an assignment. But sometimes, it’s the breach of “micro-commitments” that turns a client off. This happened to Chris, who runs a web development firm. Overall, they’re terrific. Solid problem-solvers. Efficient. Current with … Read More