Listen to the Episode Below: Tired of finding workers who pick up and leave after a year? Worried about hiring in unstable economic conditions? What if your workforce could expand flexibly so your business can scale when ready? In this episode, we talk to Steve Pruneau, founder of Free Agent Source, a management consulting company made … Read More
Take Care of Your Customers, or Someone Else Will
Listen to the Episode Below: Getting clients to “keep coming back” is one of the Holy Grails for service businesses. How well does your company tend and nurture the clients you have? When a customer problem arises, do you have the right systems–and attitude–in place? In this episode, customer service maven Randi Busse identifies the … Read More
How You Get the Most from a Distributed Workforce
Listen to the Episode Below: A team that works like a well-oiled machine is a key element to doubling the value of your business. But how do you keep a tight rein with today’s distributed workforce? And do “tight reins” work with more Millenials entering the landscape? On this week’s episode, Sophie Wade, a Future … Read More