A customer comes to your business. They engage your services to solve their problem. What keeps them coming back, though, is the experience they have while you’re solving their problem. I tell you that to tell you this (indulge me): Between ages 5-8, I had a piano teacher I loved. Dorothy Jonas. She was petite, … Read More
What do open invoices say about your business?
What do open invoices say about your business? Brian Tracy once said, All business is people business. That’s because businesses are built on relationships—whether you build those relationships online or offline. But when your clients don’t pay, what does that say about the value they place on that relationship? And when you let them not … Read More
When short-term decisions conflict with long-term values
At a recent networking event, I spoke about the importance of strategic planning. How it keeps you focused on your deeper, long-term goals. The very goals that often get pushed aside when faced with conflicting temptations and urgencies of the day. For example: If you complain your kids are growing up too fast, but insist … Read More
The black hole of most strategic plans
As Seen In … My client, Mike, is a busy entrepreneur. Whirling around like a Tasmanian devil traveling to client sites. Putting out fires. Encouraging employees. There’s barely enough time to handle strategic planning, much less the kind of “what if” planning should his airplane crash. Or car veer off the road on the way to … Read More