Listen to the Episode Below: If you’re like many expertise-driven business owners, you started your company because you had a talent or passion for your work. (Or, you spent a lot of years in school to get the training). Probably not because you were “jonesing” to look at spreadsheets. Do you curl up into fetal … Read More
Plugging the Money Leaks that Reduce Your Business Growth
Listen to the Episode Below: Like a leaky bathtub, you can keep filling it all you want … but if the drain isn’t plugged properly, water will continue to seep out. So how’s the bottom line in your business? Are you able to retain any of the cash that flows in? Or is it all … Read More
Incorporating Values into Values, Inc.
Listen to the Episode Below: It’s been said that “if you don’t stand for something, you’ll fall for anything.” Where does your business take a stand? And why does it matter to business growth? In this episode, Dina Dwyer-Owens, Co-Chair of the franchise powerhouse The Dwyer Group and author of Values, Inc., tells us … Read More
Take Care of Your Customers, or Someone Else Will
Listen to the Episode Below: Getting clients to “keep coming back” is one of the Holy Grails for service businesses. How well does your company tend and nurture the clients you have? When a customer problem arises, do you have the right systems–and attitude–in place? In this episode, customer service maven Randi Busse identifies the … Read More
Does Your Business Have a Safety Net?
Listen to the Episode Below: What I love about entrepreneurs is that they feel invincible. Heart attacks? Stroke? Car accident? That’ll happen to someone else. Until that “someone else” is you. Is your business prepared? In this episode, Erin Ardleigh, founder and president of Dynama Insurance, shares her insights on the insurance gaps that can … Read More
The Financial Systems That Help You Scale
Listen to the Episode Below: Your business numbers can seem like a foreign language. Sure, they’re speaking to you—all the time!—but do you understand what they’re saying? How can you learn to communicate with this essential part of your business? In this episode, CFO and financial educator Jonathan Ankney shares simple steps to create the … Read More
Get Your Business Out of Your Head
Listen to the Episode Below: How much of your business is in your head? If you’re not in the picture (even for extended vacation), can your employees–or a new owner–easily pick up where you leave off? In this episode, Terena Bell talks about the systems she developed to successfully sell her translation business, and you, too, … Read More
Cut Your Chances of Small Business Failure in Half, with Dawn Fotopulos
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Sadly, Your Company Must Have a Collections Policy
The first time it happened, I was shocked. (Okay–naïve too, but shocked). “What did I do wrong?” I wondered. “Wasn’t the client happy with the service I provided? After all, I swooped in, saved the day, and got them their pound of flesh. What’s going on?” It happened to me several times despite my best … Read More